Frequently ASKED QUESTIONS & Terms of Hire
What are your hours of operations?
We will monitor emails, SMS and social media 7 days a week. It is best to contact us through these avenues to request information on availability as we do not always have our booking schedules handy if you call. We will get back to you as soon as possible.
Is there a minimum order?
Here at Little Miss Vintage, we appreciate that sometimes you may just want one or two special items to add to your event – so we have no minimum hire fee.
Is DIY collection available?
Yes. It may be more cost effective to come and collect and return hired items directly to Little Miss Vintage. All collections and returns are via appointment only, and this can be organised at the time of booking. Alternatively, Little Miss Vintage can arrange for the delivery and collection of items; however fees will apply.
What are your Delivery and collection costs?
The delivery and collection fee is determined by a number of factors including Venue Location, delivery hours, items hired and how long it takes to pack and unpack the goods. Please place an order and request a delivery and collection quotation in the shipping section and we will be in contact.
How do I request a quote and arrange a booking?
How long is the hire period?
The prices shown on our website are based on 24 hours unless other arrangements have been made and agreed as confirmed. Extended 4 day hire terms are available on most items and agreement must be confirmed. Overdue returns without prior arrangement may incur an additional cost.
Do you offer set up, pack down and styling?
Do you have a warehouse?
No. Little Miss Vintage is run from a property in Meadow Springs, Mandurah. Booking of our items can also be organised via email. In this case, we are happy to provide you with any extra details you may need; such as photos and measurements, if required. For all enquiries relating to our products please contact us.
What is your cancellation policy?
If you wish to cancel your entire order unfortunately you will forfeit your initial deposit. Please contact us to discuss your situation.
Do you require a deposit to book?
Yes, we require 50% deposit. Your booking is not confirmed until this deposit is received.
What happens if something breaks or is lost?
It happens, we understand. Firstly we will try to fix it ourselves. If the items is beyond repair or lost, we do charge a replacement fee at 4 times the rental rate. You will be invoiced following inspection of the broken/missing item.
What happens if my event is cancelled due to COVID-19 government restrictions?
In the case that your event is cancelled due to COVID-19 restrictions, we will honor your booking and payment by allowing you to use the items or other items to the value of, at a later event.
HIRE TERMS & CONDITIONS
Little Miss Vintage will supply to the customer the goods and services as outlined in the quote/ invoice provided.
The customer agrees to pay a 50% deposit of the total goods and services price. This is to secure the customer’s booking date and to enter into the agreement of service.
The contract price inclusive of all goods and services to be supplied by Little Miss Vintage to the customer is due and payable upon the Little Miss Vintage providing the customer with an invoice. The pending amount after the deposit will be invoiced by Little Miss Vintage 1 month prior to the event and is to be Paid in full no later than 1 week prior to the event. If full payment is not received by the due date, cancellation of booking will proceed.
The customer accepts liability for any damage to the property of Little Miss Vintage as a result of the use of the property by the customer and/or his or her guests. The customer agrees to pay the replacement costs of the damaged items at the request of the Little Miss Vintage. The replacement costs will be quoted once damage is accessed. Alternatively if the item cannot be repaired or replaced to an adequate standard to re-hire then 4 times the total bond amount is due for compensation. All hire items are not to be in a smoking area or left in the elements (e.g cannot be rained on).
Little Miss Vintage and the customer agree that either party can cancel the agreement of Hire by giving the other party no less than (4) four week’s notice in writing of their intention to do so. If the customer cancels the agreement, they unfortunately forfeit their initial 50% deposit paid. If for some unforeseen reason Little Miss Vintage needs to cancel the agreement, the initial deposit will be returned immediately.
Events beyond control
Neither party shall be liable to the other party for any loss caused by any failure to observe the terms and conditions of this agreement, where such failure is occasioned by causes beyond its reasonable control including but not limited to by fire, flood, riot, strike, war, restrictions and prohibitions unavailability of products or any other actions by any government or semi government authorities.
When agreeing to these terms and conditions, it is with the understanding from the customer that hire items do on occasion and wherever avoidable get damaged and may no longer be available to hire. Little Miss Vintage will do what is possible within their power to supply an alternative choice.
In the circumstances the parties agree that the customer will reimburse Little Miss Vintage the cost associated with the acquisition of perishable products.
The customer unconditionally and irrevocably indemnifies Little Miss Vintage against any and all damages and losses to persons or property, and all costs and expenses which are incurred by or claimed from the Little Miss Vintage in relation to the supply of goods and services as per the provisions of this agreement.
This indemnity continues until the activity creating the risk of loss comes to an end.
FAQs & T&C’s
Stock located in Meadow Springs-Mandurah
Western Australia 6210
0409 680 631